Installer of DiamanteDesk as stand-alone application
System basics
Branches
Tickets
Comments
Attachments to tickets and comments
Drag & drop functionality
Admin users
Permissions
Global permissions for admin users to restrict create, view, edit, delete operations for branches, tickets, comments, attachments
E-mail 2-way channel
E-mail notifications about new tickets, comments, ticket assignments, etc
Create tickets via e-mail
Comment tickets via e-mail
Upload attachments via e-mail
API (REST)
Create, read, update, delete (CRUD) branches
CRUD tickets
CRUD comments
CRUD attachments
CRUD admin users
Embedded ticketing forms for external systems
Magento extension
Customer front-end
Simple registration
Authentication
Create, view, edit, delete tickets
Post, edit, delete comments for tickets
Upload, download, delete attachments
Integrations with bug tracking systems
Jira 2-way integration
Push tickets from DiamanteDesk to Jira
Push comments from Jira to DiamanteDesk
Integrations with CRM systems
OroCRM integration
Future roadmap for 2015
System basics
Attachments to branches
Custom configurable fields for tickets
Permissions
Branch level permissions (restrict CRUD operations to specific branches for specific groups or users)
Ticket level permissions (restrict CRUD operations to specific tickets for specific groups or users)
Embedded ticketing forms for external systems
Shopify integration
Prestashop integration
Oxid integration
Other eCommerce platforms or systems
Customer front-end
Customizable columns in ticket grid (move, add, remove columns)
Customer front-end permissions (assign customers to specific branch with full permissions to manage all tickets in the branch and create sub-users assigned to the branch)
Create, edit, delete sub-users and grant front-end permissions to the same branch
Registration and login via social networks
Gmail
Linkedin
Facebook
Twitter
Special call-center interface
Integrations with bug tracking and project management systems
